Privacy Policy

Your privacy is important to us.  We have created this Privacy Policy in order to demonstrate our firm commitment to your privacy. This Policy sets out how and why we collect, store, process and share your data. It also tells you what your rights are in relation to that data.

This Privacy Policy was last updated on 10 September 2018 and is subject to change at any time. 


Information we collect

Non-Identifiable Information

As you use our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page and other similar details.

We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Identifiable Information

When visiting our website, making use of our platform features or subscribing to our newsletter, you may be asked to provide certain personally identifiable information (“Personal Information”), such as your name, e-mail, home address, work address, telephone number, date of birth, payment information etc.

How we collect information

We collect information by fair and lawful means, with your knowledge and consent.

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

You are free to refuse our request for the aforementioned information with the understanding that we may be unable to provide you with some of your desired services without it.


Information Usage

We primarily use your personal information for the purposes of granting you access to engage with certain areas of our site and to notify you of any changes to services. We may also use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future.


Data processing and storage

The personal information we collect is stored and processed in the United Kingdom. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.

We only retain personal information and data for as long as necessary to provide a service or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

If you request your personal information be deleted or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.


Third-party access to information

We work with a number of trusted third-party service providers for analytics tracking and user authentication.

These third-party service providers may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.


Your rights

You are entitled to correct and update your personal information and to request this information be deleted.  You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes.

Feel free to contact us if you have any concerns or questions:

Data Protection Officer

Tracy Goncalves

Changes to this policy

This policy is effective as of 10 September 2018.

At our discretion, we may change this Privacy Policy to reflect current acceptable practices. Your continued use of this site after any changes to this Policy will be regarded as acceptance of our practices around privacy and personal information.

Cookie Policy

We use cookies to help improve your experience of This Cookie Policy is part of Reward’s Privacy Policy, and covers the use of cookies between your device and our site.


What is a cookie?

A cookie is a small text file that is placed on your computer, smartphone or other device when you visit our website. Cookie files are stored on your device and allows us to recognise you and ensure your view when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.


Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party). We use performance cookies on our site.

Functionality cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party). We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party).We use targeting/advertising cookies on our site.


How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.


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